Seller Rules & Guidelines
Every Seller operating on Qima must follow these rules and guidelines. They are designed to maintain a trusted, clear, safe and professional business and customer experience on Qima.
Seller Account & Business Information
All information provided during Seller Registration must be true, accurate and up to date.
Sellers must keep their Shop Information current and accurate, including:
- Shop Name
- Shop Logo
- Store Mobile Number
- Store Area
- Store City
- Store State
- Shop Information
False, misleading or inaccurate information must not be provided.
Store Mobile Number
The Store Mobile Number is the main contact number for Customers.
- Must be correct and active.
- Must be available for Phone Calls.
- Must be active on WhatsApp.
If the number changes, the Seller must update the Shop Information.
Product Listing Rules
Each Product Listing must contain accurate and clear information that helps Customers understand the Product.
Product Information
- Product Name — Must clearly and accurately identify the Product.
- Short Description — Must briefly explain what the Product is.
- Description — Must clearly provide important information such as Features, Material, Size, Colour, Usage and relevant Specifications.
- Product Images — Must clearly and accurately represent the actual Product.
- Price — The correct Product Price must be stated.
- Availability — Only currently available Products should remain actively listed.
Offers & Promotions
If a Product has an Offer or Promotion, the following should be clearly stated:
- Offer or Discount Details
- Customer Benefit
- Offer Validity or Ending Date
Delivery & Shipping
Where Delivery is available, Sellers should clearly communicate the relevant Delivery information, such as:
- Delivery Area
- Estimated Delivery Time / Days
- Free Shipping or Paid Shipping
- Area-based Shipping Charges
- Important Delivery Conditions
Delivery and Shipping details may be discussed and agreed directly between the Seller and Customer through the Product Description, WhatsApp or Customer Enquiry, where necessary.
Product Quality & Authenticity
Sellers are responsible for the Quality and Authenticity of their Products.
- Only genuine Products may be listed and sold.
- Fake or Counterfeit Products are not allowed.
- False claims about Product Quality, Features or Authenticity are not allowed.
- Information that may mislead Customers must not be used.
Prohibited Products
Products that are illegal, prohibited by law or not permitted by Qima must not be listed or sold.
Qima reserves the right to Review, Restrict or Remove any Product Listing where necessary.
Customer Communication
Sellers must communicate with Customers in a Professional, Respectful and Responsible manner.
- Provide accurate Product and Business Information.
- Respect Customer Privacy.
- Use Customer Contact Information responsibly.
- Do not use abusive, threatening or inappropriate communication.
Orders & Delivery Responsibility
Orders, Payments, Delivery and Shipping arrangements may be agreed directly between the Seller and Customer.
Both parties are responsible for following the arrangements they agree upon.
If an issue arises regarding an Order, Delivery or Shipping arrangement, the Seller or Customer may contact the Qima Support Team for assistance.
Store Reviews & Ratings
Customers may provide Ratings and Reviews for the Store.
- Respect genuine Customer Reviews and Ratings.
- Do not create or arrange Fake Reviews or Ratings.
- Do not manipulate Store Ratings or Reviews.
- Do not pressure Customers to provide misleading Reviews or Ratings.
Intellectual Property
Sellers must have the necessary rights to use any content uploaded to Qima, including:
- Product Images
- Logos
- Product Content
- Brand Materials
Copyright, Trademark or other Intellectual Property belonging to others must not be used without proper permission.
Platform Conduct
Sellers must use the Qima Platform honestly and responsibly.
- Spam
- Abuse
- Fake Information
- Fraudulent Activities
- Activities that compromise Platform Security
- Activities that negatively affect other Sellers or Customers
Rules Violations
If a Seller violates these Rules & Guidelines or Qima Platform Policies, Qima may take appropriate action.
Qima may take immediate action in cases of serious violations.
Updates to These Guidelines
Qima may update these Rules & Guidelines from time to time based on changes to its Platform, Services or Business Operations.
Where necessary, Sellers will be informed of important changes.
Seller Agreement
By registering and operating as a Seller on Qima, you agree that:
- The Business Information you provide is true and accurate.
- You will list new and currently available Products only.
- You are responsible for your Products and Product Information.
- You will communicate with Customers in a Professional manner.
- You will fulfill your Business Responsibilities regarding Orders, Delivery and Shipping arrangements.
- You will follow the Qima Seller Rules & Guidelines.
- You will use the Qima Platform honestly and responsibly.
විකුණුම්කරු නීති සහ මාර්ගෝපදේශ
Qima හි Seller කෙනෙකු ලෙස ක්රියා කරන සෑම Business එකක්ම පහත සඳහන් නීති සහ මාර්ගෝපදේශ අනුගමනය කළ යුතුය. මෙම මාර්ගෝපදේශ Qima තුළ විශ්වාසදායක, පැහැදිලි, ආරක්ෂිත සහ Professional Business & Customer Experience එකක් පවත්වාගෙන යාම සඳහා සකස් කර ඇත.
Seller Account සහ Business Information
Seller Registration කිරීමේදී ලබාදෙන සියලුම තොරතුරු සත්ය, නිවැරදි සහ යාවත්කාලීන විය යුතුය.
Shop Information නිවැරදිව සහ යාවත්කාලීනව පවත්වාගෙන යා යුතුය:
- Shop Name
- Shop Logo
- Store Mobile Number
- Store Area
- Store City
- Store State
- Shop Information
අසත්ය, නොමඟ යවන හෝ වැරදි තොරතුරු ලබාදීම තහනම් වේ.
Store Mobile Number
Store Mobile Number එක Customers සඳහා ප්රධාන සම්බන්ධතා අංකය වේ.
- නිවැරදි සහ සක්රීය විය යුතුය.
- Phone Calls ලබාගත හැකි විය යුතුය.
- WhatsApp සඳහා සක්රීයව තිබිය යුතුය.
Mobile Number එක වෙනස් වුවහොත් Shop Information එක Update කළ යුතුය.
Product Listing Rules
සෑම Product Listing එකකම Customer හට Product එක පිළිබඳව පැහැදිලිව අවබෝධ කරගත හැකි නිවැරදි සහ පැහැදිලි තොරතුරු ඇතුළත් විය යුතුය.
Product Information
- Product Name — Product එක පැහැදිලිව හඳුනාගත හැකි විය යුතුය.
- Short Description — Product එක කුමක්ද යන්න කෙටියෙන් පැහැදිලි කළ යුතුය.
- Description — Features, Material, Size, Colour, Usage සහ අදාළ Specifications පැහැදිලිව සඳහන් කළ යුතුය.
- Product Images — සැබෑ Product එක පැහැදිලිව සහ නිවැරදිව පෙන්විය යුතුය.
- Price — නිවැරදි Product Price එක සඳහන් කළ යුතුය.
- Availability — දැනට Available Products පමණක් Active Listing ලෙස පවත්වාගෙන යා යුතුය.
Offers & Promotions
Product එකකට Offer හෝ Promotion එකක් තිබේ නම් Offer Details, Customer Benefit සහ Offer Validity / Ending Date පැහැදිලිව සඳහන් කළ යුතුය.
Delivery & Shipping
Delivery ලබාදෙන්නේ නම් අදාළ Delivery තොරතුරු Customer හට පැහැදිලිව දැනුම් දිය යුතුය.
- Delivery Area
- Estimated Delivery Time / Days
- Free Shipping හෝ Paid Shipping
- Area අනුව වෙනස් වන Shipping Charges
- වැදගත් Delivery Conditions
අවශ්ය අවස්ථාවල Delivery සහ Shipping සම්බන්ධ අවසන් විස්තර සහ ගාස්තු Product Description, WhatsApp හෝ Customer Enquiry හරහා Seller සහ Customer අතර සෘජුව සාකච්ඡා කර එකඟ විය හැක.
Product Quality & Authenticity
Seller විසින් තම Products වල Quality සහ Authenticity සඳහා වගකීම දැරිය යුතුය.
- Genuine Products පමණක් Listing සහ විකිණීම කළ යුතුය.
- Fake හෝ Counterfeit Products අවසර නොලැබේ.
- Product Quality, Features හෝ Authenticity පිළිබඳ අසත්ය Claims භාවිතා නොකළ යුතුය.
- Customers නොමඟ යැවිය හැකි තොරතුරු භාවිතා නොකළ යුතුය.
Prohibited Products
නීතියට විරුද්ධ, නීතියෙන් තහනම් කර ඇති හෝ Qima විසින් අවසර නොදෙන Products Listing කිරීම හෝ විකිණීම තහනම් වේ.
අවශ්ය අවස්ථාවල ඕනෑම Product Listing එකක් Review, Restrict හෝ Remove කිරීමට Qima හට අයිතිය ඇත.
Customer Communication
Seller විසින් Customers සමඟ Professional, Respectful සහ Responsible ආකාරයෙන් සන්නිවේදනය කළ යුතුය.
- නිවැරදි Product සහ Business Information ලබාදිය යුතුය.
- Customer Privacy වලට ගරු කළ යුතුය.
- Customer Contact Information වගකීමෙන් භාවිතා කළ යුතුය.
- Abusive, threatening හෝ inappropriate communication භාවිතා නොකළ යුතුය.
Orders & Delivery Responsibility
Orders, Payments, Delivery සහ Shipping arrangements Seller සහ Customer අතර සෘජුව එකඟ කරගත හැක.
දෙපාර්ශවයම තමන් අතර එකඟ වූ arrangements වලට වගකීමෙන් කටයුතු කළ යුතුය.
ගැටලුවක් ඇති වුවහොත් Seller හෝ Customer හට Qima Support Team අමතා අවශ්ය සහාය ලබාගත හැක.
Store Reviews & Ratings
Customers හට Store එක පිළිබඳ Ratings සහ Reviews ලබාදිය හැක.
- Genuine Customer Reviews සහ Ratings වලට ගරු කළ යුතුය.
- Fake Reviews හෝ Ratings නිර්මාණය කිරීම නොකළ යුතුය.
- Store Ratings හෝ Reviews Manipulate නොකළ යුතුය.
- නොමඟ යවන Reviews හෝ Ratings ලබාදීමට Customers වෙත බලපෑම් නොකළ යුතුය.
Intellectual Property
Qima වෙත Upload කරන content භාවිතා කිරීමට අවශ්ය අයිතිය Seller සතුව තිබිය යුතුය.
- Product Images
- Logos
- Product Content
- Brand Materials
අන් අයගේ Copyright, Trademark හෝ වෙනත් Intellectual Property නිසි අවසරයකින් තොරව භාවිතා නොකළ යුතුය.
Platform Conduct
Qima Platform එක අවංකව සහ වගකීමෙන් භාවිතා කළ යුතුය.
- Spam
- Abuse
- Fake Information
- Fraudulent Activities
- Platform Security වලට හානි කරන ක්රියාකාරකම්
- වෙනත් Sellers හෝ Customers හට අහිතකර බලපෑමක් ඇති කරන ක්රියාකාරකම්
Rules Violations
මෙම Rules & Guidelines හෝ Qima Platform Policies උල්ලංඝනය කළහොත් Qima විසින් අවශ්ය ක්රියාමාර්ග ගත හැක.
බරපතළ උල්ලංඝනයන් සිදුවුවහොත් Qima හට වහාම ක්රියාමාර්ග ගැනීමට හැකිය.
Updates to These Guidelines
Qima Platform, Services හෝ Business Operations වල වෙනස්කම් අනුව මෙම Rules & Guidelines වරින් වර Update කළ හැක.
අවශ්ය වැදගත් වෙනස්කම් Sellers වෙත දැනුම් දෙනු ලැබේ.
Seller Agreement
Qima හි Seller කෙනෙකු ලෙස Registration වී ක්රියා කිරීමෙන්, ඔබ:
- ලබාදෙන Business Information සත්ය සහ නිවැරදි බව තහවුරු කරයි.
- අලුත් සහ දැනට Available Products පමණක් Listing කිරීමට එකඟ වේ.
- ඔබගේ Products සහ Product Information සඳහා වගකීම භාරගනී.
- Customers සමඟ Professional ආකාරයෙන් කටයුතු කිරීමට එකඟ වේ.
- Orders, Delivery සහ Shipping arrangements සම්බන්ධ වගකීම් ඉටු කිරීමට එකඟ වේ.
- Qima Seller Rules & Guidelines අනුගමනය කිරීමට එකඟ වේ.
- Qima Platform එක අවංකව සහ වගකීමෙන් භාවිතා කිරීමට එකඟ වේ.
விற்பனையாளர் விதிமுறைகள் மற்றும் வழிகாட்டுதல்கள்
Qima-வில் Seller ஆக செயல்படும் ஒவ்வொரு Business-மும் கீழே குறிப்பிடப்பட்டுள்ள விதிமுறைகள் மற்றும் வழிகாட்டுதல்களைப் பின்பற்ற வேண்டும். இந்த வழிகாட்டுதல்கள் Qima-வில் நம்பகமான, தெளிவான, பாதுகாப்பான மற்றும் Professional Business & Customer Experience-ஐ உருவாக்குவதற்காக அமைக்கப்பட்டுள்ளன.
Seller Account & Business Information
Seller Registration செய்யும் போது வழங்கப்படும் அனைத்து தகவல்களும் உண்மையானதாகவும், சரியானதாகவும், தற்போதைய தகவல்களாகவும் இருக்க வேண்டும்.
Seller தனது Shop Information-ஐ சரியாகவும் Update செய்யப்பட்டதாகவும் வைத்திருக்க வேண்டும்:
- Shop Name
- Shop Logo
- Store Mobile Number
- Store Area
- Store City
- Store State
- Shop Information
தவறான, போலியான அல்லது Customers-ஐ தவறாக வழிநடத்தும் தகவல்களை வழங்கக்கூடாது.
Store Mobile Number
Store Mobile Number என்பது Customers-க்கான முக்கியமான தொடர்பு எண்ணாகும்.
- சரியானதாகவும் Active-ஆகவும் இருக்க வேண்டும்.
- Phone Calls பெறக்கூடியதாக இருக்க வேண்டும்.
- WhatsApp-ல் Active-ஆக இருக்க வேண்டும்.
Mobile Number மாற்றப்பட்டால் Shop Information-ஐ Update செய்ய வேண்டும்.
Product Listing Rules
ஒவ்வொரு Product Listing-லும் Customer-க்கு Product-ஐ தெளிவாகப் புரிந்துகொள்ள உதவும் சரியான மற்றும் தெளிவான தகவல்கள் இருக்க வேண்டும்.
Product Information
- Product Name — Product-ஐ தெளிவாகவும் சரியாகவும் குறிப்பிட வேண்டும்.
- Short Description — Product என்ன என்பதை Customer விரைவாகப் புரிந்துகொள்ளும் வகையில் சுருக்கமாக இருக்க வேண்டும்.
- Description — Features, Material, Size, Colour, Usage மற்றும் தேவையான Specifications போன்ற முக்கியமான தகவல்களை தெளிவாக குறிப்பிட வேண்டும்.
- Product Images — உண்மையான Product-ஐ தெளிவாகவும் சரியாகவும் காட்ட வேண்டும்.
- Price — சரியான Product Price குறிப்பிட வேண்டும்.
- Availability — தற்போது Available-ஆக உள்ள Products மட்டுமே Active Listing-ஆக இருக்க வேண்டும்.
Offers & Promotions
Product-க்கு Offer அல்லது Promotion இருந்தால், Offer Details, Customer Benefit மற்றும் Offer Validity / Ending Date ஆகியவை தெளிவாக குறிப்பிடப்பட வேண்டும்.
Delivery & Shipping
Delivery வழங்கப்பட்டால், Customer-க்கு தேவையான Delivery தகவல்கள் தெளிவாக வழங்கப்பட வேண்டும்.
- Delivery Area
- Estimated Delivery Time / Days
- Free Shipping அல்லது Paid Shipping
- Area-க்கு ஏற்ப மாறுபடும் Shipping Charges
- முக்கியமான Delivery Conditions
தேவையானபோது Delivery மற்றும் Shipping தொடர்பான இறுதி விவரங்கள் மற்றும் கட்டணங்கள் Product Description, WhatsApp அல்லது Customer Enquiry மூலம் Seller மற்றும் Customer இடையே நேரடியாகப் பேசி ஒப்புக்கொள்ளலாம்.
Product Quality & Authenticity
Seller தனது Products-ன் Quality மற்றும் Authenticity -க்கு பொறுப்பானவர்.
- Genuine Products மட்டுமே Listing மற்றும் விற்பனை செய்ய வேண்டும்.
- Fake அல்லது Counterfeit Products அனுமதிக்கப்படாது.
- Product Quality, Features அல்லது Authenticity குறித்து தவறான Claims வழங்கக்கூடாது.
- Customers-ஐ தவறாக வழிநடத்தக்கூடிய தகவல்களை பயன்படுத்தக்கூடாது.
Prohibited Products
சட்டத்திற்கு எதிரான, சட்டத்தால் தடைசெய்யப்பட்ட அல்லது Qima அனுமதிக்காத Products-ஐ Listing அல்லது விற்பனை செய்யக்கூடாது.
தேவையான சூழ்நிலையில் எந்த Product Listing-ஐயும் Review, Restrict அல்லது Remove செய்யும் உரிமை Qima-க்கு உள்ளது.
Customer Communication
Seller Customers-உடன் Professional, Respectful மற்றும் Responsible முறையில் தொடர்புகொள்ள வேண்டும்.
- சரியான Product மற்றும் Business Information வழங்க வேண்டும்.
- Customer Privacy-ஐ மதிக்க வேண்டும்.
- Customer Contact Information-ஐ பொறுப்புடன் பயன்படுத்த வேண்டும்.
- Abusive, threatening அல்லது inappropriate communication பயன்படுத்தக்கூடாது.
Orders & Delivery Responsibility
Orders, Payments, Delivery மற்றும் Shipping arrangements Seller மற்றும் Customer இடையே நேரடியாக ஒப்புக்கொள்ளப்படலாம்.
இரு தரப்பினரும் தங்களுக்குள் ஒப்புக்கொண்ட arrangements-ஐ பொறுப்புடன் பின்பற்ற வேண்டும்.
Order, Delivery அல்லது Shipping தொடர்பாக பிரச்சினை ஏற்பட்டால், Seller அல்லது Customer Qima Support Team-ஐ தொடர்புகொண்டு தேவையான உதவியைப் பெறலாம்.
Store Reviews & Ratings
Customers உங்கள் Store குறித்து Ratings மற்றும் Reviews வழங்கலாம்.
- Genuine Customer Reviews மற்றும் Ratings-ஐ மதிக்க வேண்டும்.
- Fake Reviews அல்லது Ratings உருவாக்கக்கூடாது.
- Store Ratings அல்லது Reviews-ஐ Manipulate செய்யக்கூடாது.
- தவறான Reviews அல்லது Ratings வழங்குமாறு Customers மீது அழுத்தம் கொடுக்கக்கூடாது.
Intellectual Property
Qima-வில் Upload செய்யப்படும் content-ஐ பயன்படுத்துவதற்கான தேவையான உரிமை Seller-க்கு இருக்க வேண்டும்.
- Product Images
- Logos
- Product Content
- Brand Materials
மற்றவர்களின் Copyright, Trademark அல்லது பிற Intellectual Property-ஐ உரிய அனுமதியின்றி பயன்படுத்தக்கூடாது.
Platform Conduct
Qima Platform-ஐ நேர்மையாகவும் பொறுப்புடனும் பயன்படுத்த வேண்டும்.
- Spam
- Abuse
- Fake Information
- Fraudulent Activities
- Platform Security-ஐ பாதிக்கும் செயல்கள்
- மற்ற Sellers அல்லது Customers-க்கு பாதிப்பு ஏற்படுத்தும் செயல்கள்
Rules Violations
இந்த Rules & Guidelines அல்லது Qima Platform Policies மீறப்பட்டால், Qima தேவையான நடவடிக்கைகளை எடுக்கலாம்.
Serious violations ஏற்பட்டால் Qima உடனடி நடவடிக்கை எடுக்கலாம்.
Updates to These Guidelines
Qima Platform, Services அல்லது Business Operations-ல் ஏற்படும் மாற்றங்களுக்கு ஏற்ப இந்த Rules & Guidelines அவ்வப்போது Update செய்யப்படலாம்.
தேவையான முக்கியமான மாற்றங்கள் Sellers-க்கு அறிவிக்கப்படும்.
Seller Agreement
Qima-வில் Seller ஆக Registration செய்து செயல்படுவதன் மூலம், நீங்கள்:
- வழங்கும் Business Information உண்மையானது மற்றும் சரியானது என்பதை உறுதி செய்கிறீர்கள்.
- புதிய மற்றும் தற்போது Available-ஆக உள்ள Products மட்டுமே Listing செய்ய ஒப்புக்கொள்கிறீர்கள்.
- உங்கள் Products மற்றும் Product Information-க்கு பொறுப்பேற்கிறீர்கள்.
- Customers-உடன் Professional முறையில் செயல்பட ஒப்புக்கொள்கிறீர்கள்.
- Orders, Delivery மற்றும் Shipping arrangements தொடர்பான உங்கள் Business Responsibilities-ஐ நிறைவேற்ற ஒப்புக்கொள்கிறீர்கள்.